ABLE Council for Developmental Disabilities
Americans with Disabilities Act (ADA)
Complaint Policy and Procedures
Notice: Under the Americans with Disabilities Act (ADA)
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), ABLE Council for Developmental Disabilities will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment: ABLE Council for Developmental Disabilities does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication: ABLE Council for Developmental Disabilities will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the ABLE Council for Developmental Disabilities programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures: ABLE Council for Developmental Disabilities will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in our offices, even where pets are generally prohibited.
Anyone who requires auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of ABLE Council for Developmental Disabilities, should contact:
Misti McCaillie
Operation Coordinator
300 N Crawford
Norman, OK, 73069
(405) 329-3922
hr@okable.org
The ADA does not require ABLE Council for Developmental Disabilities to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.
Complaints that a program, service, or activity of ABLE Council for Developmental Disabilities is not accessible to persons with disabilities should be directed to the Operations Coordinator, Misiti McCaillie, listed above.
ABLE Council for Developmental Disabilities will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.
Complaint Procedures
Anyone who feels they have been discriminated against on the basis of disability by ABLE Council for Developmental Disabilities in the provision of an ABLE Council for Developmental Disabilities program, service, or activity has the right to file a complaint. Contact Misti McCallie, Human Resources, for the department providing the program, service, or activity. ABLE Council for Developmental Disabilities will work with the individual to resolve the complaint on an informal level. If that is not possible, the individual may file a formal ADA grievance as per the ABLE Council for Developmental Disabilities ADA Complaint Procedure.
ABLE Council for Developmental Disabilities ADA Complaint Procedure is the mechanism by which individuals may file complaints of disability discrimination under the Americans with Disabilities Act of 1990. Formal ADA complaints can be submitted via telephone at 405-329-3922, by email to hr@okable.org, by mail, or in person at 300 N. Crawford, Norman, OK 73069.
The complaint should be submitted by the grievant and/or their designee as soon as possible, but no later than 60 calendar days after the alleged violation
Within 3 business days after receipt of the complaint, ABLE Council for Developmental Disabilities will acknowledge receipt of the complaint via email and initiate an investigation of the complaint.
The complainant may request a meeting by phone or online. The Operation Coordinator, Misti McCallie, Human Resources, or their designee may request additional information from the complainant, and if requested, will meet with the complainant by phone or online to discuss the complaint and the possible resolutions.
Within 15 business days after receipt of the complaint, HR Misti McCallie or their designee will respond in writing, and in a format accessible to the complainant. The response will explain the position of the ABLE Council for Developmental Disabilities and offer options for substantive resolution of the complaint.
If the response by Misti McCallie, Human Resources, or their designee does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Board of Directors or their designee. Within 15 calendar days after receipt of the appeal, the Board of Directors or its designee will meet with the complainant by phone or online to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Board of Directors or their designee will respond in writing, and in a format accessible to the complainant, with a final resolution of the complaint.